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Warranty

Every Zenna mattress comes with a 25 year warranty and Zenna mattress toppers come with a 10 year warranty.

What the warranty covers

Zenna provides a 25 year warranty on the mattresses. Where a claim is approved, the latex core is replaced. This excludes replacing the cover.

Should the cover only be damaged, the replacement would be limited to the cover and not the whole mattress.

Damage on delivery

Should the mattress have visible damage after removing the packaging, Zenna would need to be notified within two days.

Natural settling, and what counts as a claim

During the first 10 years of the warranty, starting from the actual delivery date, any indentation under 5% or 9mm of core thickness will be considered to be natural settling. For 20 years, 10% or 18mm. For 25 years, 15% or 23mm. Anything in excess of this will be considered a warranty claim and the latex core replaced. This excludes replacing the cover.

Exclusions

  • Comfort levels. Over time, one’s body and comfort levels can change. This is not deemed a product defect.
  • Normal wear and tear.
  • Damage to the cover or core arising from moving the mattress, abnormal use, or misuse.
  • Mould incidence. Mould and mildew cannot grow on latex. However, like any other mattress, they can grow on the cover and may stain the latex.

Replacement bamboo covers are available for purchase on request.

Durability testing

The Zenna mattresses are tested for hardness and height durability. A 140kg load is rolled 60,000 cycles over a mattress to simulate a 10 year usage of the mattress. The Zenna mattress exceeds the international ISO requirements of 5% loss of height over 10 years. This means that other than natural settling (if any), which is well below ISO minimum requirements, you will not experience sagging and your Zenna mattress will keep its outstanding qualities over time.

How to make a claim

Call us on 02 9437 6172.